Of the many soft skills, empathy among employees is essential. It is more than “being nice” or “walking a mile in another’s shoes”. Empathy is what helps us to build relationships with everyone: colleagues, clients/customers, and management to create more compassionate workplace that is trusting, supportive, and innovative.
In this 3-hour workshop, you will
- Differentiate between empathy, sympathy, and compassion
- Recognize a variety of “empathy in action” behaviors
- Practice empathy personally and professionally
