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“A professional is not a label you give yourself, it’s a description you hope others will apply to you.”
“It is not how smart you are that matters, what really counts is how you are smart.”
“All behavior is purposeful.”
Dr. William Glasser
“You teach people how to treat you by what you allow, what you stop, and what you reinforce.”
“Be somebody who makes everybody feel like a somebody.”
“It is not happy people who are thankful; it is thankful people who are happy.”
“Creativity is intelligence having fun.”
“Resilience is about how you recharge, not how you endure.”
“There’s nothing so stable as change.”
"When you know what you want, and you want it bad enough, you’ll find a way to get it."
"We rise by lifting others."
"I get by with a little help from my friends."
"Fear is not your enemy. It is a compass pointing you to the areas where you need to grow."
"People running east looking for a sunset… ain’t gonna happen!"
"Always start with the end in mind."
"Once you replace negative thoughts with positive ones, you’ll start having positive results."
"If language was given to men to conceal their thoughts, then gesture’s purpose was to disclose them."
"The quieter you become, the more you can hear."
"Well,…many people have different interpretations of that."
"We all need people who will give us feedback. That’s how we improve."
"Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it."
"Customer Service is not a department, it is an attitude."
"Conflict is an opportunity to gain clarity. Don’t run from it; learn from it."
"The customer’s perception is your reality."
"Part of the beauty of an Introvert/Extrovert team is having someone you know who can handle the things that drain you."
"Hard skills are the foundation of a successful career, but soft skills are the cement."
"If you change the way you look at things, the things you look at change."
Dr. Wayne Dyer
The optimist sees the doughnut; the pessimist sees the hole.
Talk low, talk slow, and don’t say too much.
Tell me and I forget, teach me and I may remember, involve me and I learn.
Communication …is the key to personal and career success.
Paul J. Mayer
Success is led by the power of communication.
What people are saying
Today was extremely interesting and informative and I believe everyone in the workforce should take it. Tracey was an excellent instructor!
A well-designed program. I absorbed just about every detail of the lessons within. All the lessons were useful, and they built my confidence and work ethic.
I was extremely impressed with the presentations and the projects that they worked on.